Face-to-Face Feedback

 DMU, Social Media, TECH1002, TECH3022  Comments Off on Face-to-Face Feedback
Mar 162015

You might think that as I teach about using social media that I would want to interact with my students using Facebook, Twitter or YouTube, in order to give them feedback about their work. Nothing could be further from the truth, however, and the more that I teach about social media, the more I am reminded of the value of face-to-face discussions.

It’s become all too easy to suggest to learners on my modules that they can catch-up with the notes from each of the lecture sessions by reading the PDF documents that I post on my website. In a way this get me off a massive hook. I can assume that my teaching responsibilities have been exercised because I have sent out an email pointing learners in the direction of the notes.

Likewise I can safely assume that everything that is written in the notes is understandable and legible, and that any reasonable person – in my mind at least – would be able to figure them out.

But this isn’t really the case, and the more that I interact with learners on my modules, the more I have a growing sense that all of the digital forms of communication we have available to us are actually leading to lower levels of understanding.

When I sit with a learner, and we discuss the issues that have been covered in the lectures, or that crop-up in the reading, I can only really get a good sense of what is being understood by reading their face, looking at their eyes, and giving them time to think through the ideas that we are contemplating.

The stress of modern learning delivery is all focussed on delivery by technology and what’s being squashed is the one-on-one learning, in which a student sits with a tutor and they ask each other questions about the tasks or the issues to be discussed. I can’t do this very well with social media. Yes, it’s possible to give feedback using Skype or other visual and audio forms of social media, but this doesn’t get anywhere close to sitting and chatting.

One thing I would like to develop in my modules, then, are more sessions where we sit and chat with each other about the topics and the ideas we are covering. A café-style room would be ideal. Small tables that three of four learners can sit around and participate in discussions. I’d even suggest that we order tea or coffee every now and again, and really settle in to a vibrant discussion.

Those learners who are able to sit with me, I hope are well adjusted to the extended process of learning at university, rather than just being people who process information and regurgitate so-called knowledge.